Terms of service · Plain English
The plain-English version of our Terms of Service.
We're not lawyers. The full document is at /terms. This page is what we'd want to know if we were signing.
The big picture
What you're agreeing to.
Who you're contracting with.
When you sign up for GuestSet Pro, you're entering an agreement with Truerock Ventures LLC, doing business as American Cleaning Innovations. GuestSet Pro is the brand. ACI is the legal entity behind it.
The agreement is at-will.
Either of us can end it at any time, for any reason, without penalty. We don't believe in long-term lock-in contracts.
How billing works.
We charge a card on file automatically — within 24 hours of each completed turnover, plus monthly management fees on the 1st. You authorize this when you sign up.
What we cover, what we don't.
We're insured to commercial standards. If we damage your property, we cover it. If a guest damages your property, we document it and help you file a claim with the guest or platform — but we don't pay for guest damage. Important: nothing in this agreement makes us your property manager. We provide hospitality services for vacation rentals; we are not a Florida-licensed real estate brokerage. Your bookings, lease terms, and guest payments are entirely between you and your platform. We never act as your agent for real estate transactions.
The eight critical clauses
What each one says, and what it means for you.
During signup you'll initial each of these eight clauses individually.
Clause 1
At-Will Service Relationship
What it says
Either of us can end the service at any time, for any reason, without notice required.
What it means for you
You're never locked in. If we're not working out, you can cancel anytime. The flip side: if your property becomes operationally unsupportable for us, we can also walk away. We don't expect to use this — but we both have the option.
Clause 2
Automatic Payment Authorization
What it says
You authorize us to store your payment info securely and auto-charge for services within 24 hours of completion. No additional approval per visit.
What it means for you
Your card on file gets charged automatically. We use Stripe for tokenized storage — we don't actually hold your card data, our payment processor does. You'll see line-item charges in your owner portal and can dispute anything that looks wrong.
Clause 3
Digital Booking Source Required
What it says
You agree to maintain accurate booking data through an approved digital source — iCal feed, PMS API, or shared digital calendar.
What it means for you
We need to know when your guests are arriving and leaving so we can schedule turnovers. Phone calls, texts, and email forwards aren't reliable enough at scale. If you can't connect a digital booking source, we can't promise on-time turnovers.
Clause 4
Property Readiness Obligations
What it says
You're responsible for working appliances, plumbing, hot water, current access codes, and adequate linen inventory.
What it means for you
We can't deliver guest-ready turnovers if your washer is broken, your hot water's out, or your access codes don't work. Those are property issues, not service issues. We'll flag them, but you have to fix them — and we're not liable for service failures caused by property problems.
Clause 5
Re-Clean Guarantee Process
What it says
If you flag a cleaning complaint within 24 hours, we'll re-clean at no charge — provided we get the first opportunity to inspect and correct.
What it means for you
Our re-clean guarantee is real. The catch: if you call another cleaner before giving us a chance, the guarantee doesn't apply. Same with sending us a text about it three days later — by then the property's been disturbed and we can't verify the original issue. Flag it within 24 hours and we make it right.
Clause 6
Damage Reporting Window
What it says
Any property damage you believe we caused must be reported within 24 hours of the service date and before the next guest occupies the property.
What it means for you
If we broke something, we want to know fast. Once another guest has been in the property, we can't tell what damage came from us versus that guest. The 24-hour window protects both of us. Use it.
Clause 7
Liability Cap
What it says
Our total liability for any service-related claim is limited to the amount you paid for that specific service visit. We're not liable for lost rental income, platform penalties, guest concessions, or other indirect damages.
What it means for you
If we mess up a turnover and you have to refund a guest, we cover the cleaning fee — not the refund. Our insurance covers property damage we cause. But the consequential losses (lost bookings, platform demotions, review damage) aren't on us. This is standard for service contracts and is what allows us to keep prices reasonable. If you need broader coverage, talk to your insurance agent about a vacation rental income protection rider.
Clause 8
Photo Documentation as Evidence
What it says
Our photo documentation and digital checklists are presumptive proof of service completion and property condition at closeout.
What it means for you
We document every turnover with photos. If a dispute comes up, the photos are evidence. This protects you (proves we did the work) and protects us (proves the property was in the photographed condition when we left). All photos are stored in your owner portal for two years.
Things worth knowing
A few extras owners ask about.
We don't mark up vendor work.
Plumbers, electricians, supplies — all billed at our actual cost. We make our money on management and turnover fees, not on hidden margins.
Cleaner-caused damage is on us.
Our insurance covers it. You won't be billed for it. Don't worry about it.
Guest-caused damage isn't on us.
We document it with photos and help you file a claim with the guest or platform. But the financial recovery comes from the guest's deposit or platform resolution — not from us.
We're insured.
$2M general liability through Homesite. $2M umbrella through Nautilus. $1M workers' comp through AmTrust. Certificates available on request.
Compliance notice
What this agreement is — and is not.
This is a service agreement between you (property owner) and Truerock Ventures LLC (doing business as American Cleaning Innovations, branded as GuestSet Pro for vacation rental services).
It is not a real estate management agreement, a property management contract, or a brokerage agreement. We are not licensed under Chapter 475 of the Florida Statutes (real estate) and we don't perform real estate brokerage activities.
What this means in plain language:
- • You stay the property owner and the listing host on Airbnb, VRBO, or your direct booking platform.
- • Bookings, guest payments, and lease terms remain between you and your platform.
- • We perform cleaning, operational, and at higher tiers, operational-support services as a vendor under your direction.
- • You authorize all spend through preferences you set during onboarding. We don't act unilaterally.
If you need full property management — someone who lists your property, negotiates with guests on your behalf, holds rental income, and takes a percentage — we are not that vendor. We can recommend Florida-licensed property managers in Brevard County who do that work.
Closing
Why you'll initial each clause separately.
When you sign up, you'll initial each of these eight clauses individually. We use multi-initial acceptance because Florida law works better when there's clear evidence you saw and understood key provisions.
It also forces us to keep the agreement honest — if any clause is too obscure for us to summarize in two sentences, that's a sign we should rewrite it.
Read the full TOS for completeness. The plain-English summary above isn't a substitute for the legal document — it's a translation.