How to get setup
How to get setup with GuestSet Pro.
From your first inquiry to your first guest-ready turnover. Here's exactly what happens, in what order, and what we'll need from you.
Most properties go from first contact to first clean in under 10 days.
The journey
Six steps from inquiry to guest-ready.
Becoming a GuestSet Pro customer follows a structured process designed to set your property up for consistent service from day one. Each step has a specific purpose. We don't skip steps because skipping them creates problems later.
Step 01
Inquiry & Qualification
~15 minutes
What happens
You reach out via the website, phone, or referral. We respond within one business day with a brief qualification call to understand your property, your current cleaning situation, and what level of operational support you're considering.
What we need from you
- • Property address
- • Bedrooms, bathrooms, max guest capacity
- • Current booking platform(s)
- • Approximate monthly turnover volume
- • Any specific challenges you're trying to solve
What we determine
Whether your property is a fit for our service area and whether your operational needs match a level we offer. Most properties qualify; we're transparent if a property is a better fit elsewhere.
Outcome
Either we schedule a property audit (Step 2), or we tell you why we're not the right fit and recommend an alternative.
Step 02
Property Audit
60–90 minutes onsite
What happens
We visit the property in person. This is the most important step and we don't shortcut it. Our team walks every room, opens every cabinet, tests every fixture, and documents every detail that affects how we clean and operate your property.
What we capture
- • Property condition baseline with comprehensive photo documentation
- • Existing supply inventory and storage locations
- • Current linen counts and condition
- • Access details — codes, lockbox locations, alarm systems, parking
- • Property-specific quirks — finicky appliances, fragile finishes, special instructions
- • Owner standards — how you want beds made, towels folded, items staged
- • Any pre-existing damage or maintenance issues
Why this matters
The audit becomes the foundation for your custom property checklist. Skipping or rushing this step means inconsistent service later. We'd rather spend 90 minutes upfront than have your guests notice the difference between cleans.
What you receive
Within 48 hours: a property audit report with photos, observations, recommendations, and any flags about pre-existing conditions or readiness gaps.
Step 03
Custom Checklist & Onboarding
3–5 days
What happens
We translate the audit into your property-specific cleaning checklist. It starts with our 75-Point Foundation Checklist and adds property-specific tasks based on what we found during the audit.
Customizations we capture
- • Property-specific finishes that need special handling
- • Owner standards for staging (bed making, towel folding, décor placement)
- • Supply preferences (brands, par levels, restocking thresholds)
- • Access procedures and quirks
- • Anything from your current cleaner's process that you want preserved
- • Anything from our audit that wasn't being done correctly that should be added
What you review
We send the draft checklist for your review. You can add, remove, or modify anything. Once approved, this is the working document for every clean. It evolves over time — we update it as your property changes, as you give feedback, and as we learn what works.
What you sign during this step
Service agreement (Terms of Service), level selection, payment authorization (card on file), and booking system integration permissions.
Step 04
Booking System Integration
1–3 days
What happens
We connect your booking system to our scheduling system. This is what enables us to automatically pull your bookings and schedule cleans without you having to manually notify us of every turnover.
Supported integrations
- • PMS platforms: Guesty, Hostaway, Hospitable, Lodgify, Tokeet, iGMS
- • Direct platforms: Airbnb, Vrbo, Booking.com
- • iCal feeds (universal fallback)
- • Shared Google Calendar (for owners not on a PMS)
What we do
We set up the integration on our side. You authorize the connection through your platform. Once active, your bookings flow automatically into our system and turnovers get scheduled without manual intervention.
Important note about booking accuracy
You remain responsible for keeping your booking platform accurate. If a booking is missing or wrong on your platform, it'll be missing or wrong on our side too. We send a weekly summary of upcoming turnovers so you can catch any discrepancies.
Step 05
Supply Setup
1–3 days, parallel with Step 4
What happens
Based on your level, we set up supply management at the right level of support.
Cleaning Operations
We document your existing supply inventory and locations. You continue to purchase and stock supplies; we report what's low.
Property Readiness and above
We establish par levels for your supplies, set up restocking, and start sourcing supplies on your behalf. Existing inventory gets credited toward your first month. Going forward, we manage stock; you pay at our actual cost.
Brand preferences
If you have specific brand requirements (premium amenities, branded toiletries, particular paper goods), capture them during this step. We'll source those exclusively unless you tell us otherwise.
Step 06
First Clean (and Beyond)
Service goes live
What happens
Our cleaning team executes your custom checklist for the first time. Because it's the first time, the supervising cleaner pays extra attention to property-specific details and documents anything we might have missed during the audit.
What you'll receive on the first clean (and every clean after)
- • GPS-verified arrival notification
- • Photo documentation of the completed clean
- • Any flagged issues with photos and severity
- • Final guest-ready confirmation
After the first clean
We do a quick check-in within 48 hours: anything we should adjust, anything you want changed, anything we missed. Customer-driven adjustments to your custom checklist happen here — not via a formal change-order process.
From there
Your service runs on autopilot. Bookings come in, turnovers happen, photos and reports flow to your portal, supplies get restocked, and you focus on your business instead of on your property.
Timeline summary
From inquiry to first clean: typically 7–10 days.
Day 1
Initial inquiry and qualification call.
Day 2–4
Property audit scheduled and completed onsite.
Day 4–6
Audit report delivered. Custom checklist drafted and approved.
Day 6–8
Service agreement signed. Booking system integrated. Supply setup completed.
Day 8–10
First clean executed. Service active.
If you have an upcoming guest arrival within this window, talk to us during qualification. We can often accelerate setup for time-sensitive cases, though some steps (like the audit) can't be skipped without affecting service quality.
Readiness checklist
What you need to have ready.
Before our audit visit
- Access to the property (key, lockbox code, smart-lock access)
- Knowledge of your booking platform login (we don't need credentials, just confirmation that you know them)
- List of any specific items, finishes, or property quirks you want us to know about
- Any current cleaning checklist or process documentation (if you have one)
- Recent property photos (helpful but not required)
Before your first clean
- Signed service agreement
- Card on file for billing
- Booking system integration active
- Approved custom checklist
- Supply inventory adequate for first clean (we'll verify during audit)
- Linen inventory minimum (2 sheet sets per bed; 3 recommended)
Switching
Switching from your current cleaner is straightforward.
Most owners give their current cleaner two weeks notice (or whatever their existing agreement requires). We can usually start service the day after their last clean.
What we handle during the transition
- • Inventory and credit any existing supplies left at the property
- • Capture anything from your current cleaner's process you want preserved
- • Surface any gaps in your current cleaning that have been quietly hurting your guest experience
- • Coordinate the timing so your guests don't experience any service gap
What you don't have to do
Trash-talk your current cleaner. Most independent cleaners are doing what they were trained to do; we just operate at a different standard. We'll establish the right baseline going forward without making your transition awkward.
Questions?
Have questions before getting started?
Most common questions are answered on our FAQ page. Operational rules and service details are on the Service Details page. For everything else, schedule a call — we'd rather answer your questions before signup than have you guessing.