How service works in practice.

How we get your booking data.

We require a digital booking source for every property. This is non-negotiable — verbal or text-message booking notification creates errors and missed cleanings. Our preferred sources, in order:

1. iCal feed from your PMS, Airbnb, Vrbo, or other booking platform — imported directly into our scheduling system. Most reliable.
2. Direct API integration with PMS platforms — Guesty, Hostaway, Hospitable, Lodgify, Tokeet, iGMS, plus Airbnb, Vrbo, Booking.com.
3. Shared digital documents — Google Sheets with check-in/out dates, shared Google Calendar, or shared Apple/iCal feed.
4. SMS or email notification — only with explicit written approval from leadership. We don't recommend this.

Email-parsing platforms like Breezeway or Turno are less reliable than direct integration. If you use these platforms, you accept the associated scheduling risks.

Your responsibility for booking data.

You bear sole responsibility for the accuracy of all booking data — dates, check-in/check-out times, unit assignments, cancellations, modifications, manual blocks, and software syncs. We're not liable for missed cleans, incorrect turns, or delays caused by poor data feeds, manual booking errors, delayed syncs, software outages, or duplicate reservations.

Weekly booking and clean reports.

We may send a weekly summary of upcoming bookings. You must review it promptly and notify us of any missing, changed, or incorrect same-day turns. Failure to review and notify us of discrepancies shifts all operational risk for scheduling errors to you.

What's included in every standard turnover.

• Trash removal and liner replacement throughout the property
• Soiled linen collection, washing, drying, and fresh linen installation (up to 3 loads)
• Bedroom reset: bed making, surface dusting, visible floor cleaning
• Full bathroom sanitization: mirrors, surfaces, fixtures, towel placement, supply restocking
• Kitchen reset: counters, sink, microwave interior, appliance exteriors
• 1 dishwasher cycle and reasonable hand-washing of overflow items
• Living area cleaning: surface dusting, décor reset, furniture arrangement
• Final vacuum and mop pass throughout all in-scope areas
• Thermostat and curtain/blind setting per property standard
• Guest consumable restocking per property standard
• Digital checklist completion and photo documentation

What's specifically excluded from standard turnovers.

These are excluded unless added to your service plan or scheduled as a deep clean:

• Interior oven cleaning
• Interior refrigerator deep cleaning (beyond light wipe of visible spills)
• Interior cabinet and drawer cleaning
• Grout scrubbing, soap scum restoration, or heavy degreasing
• Carpet shampooing or upholstery extraction
• Wall washing or ceiling cleaning
• Window washing (interior or exterior)
• Pressure washing or exterior detailing
• Grill deep cleaning
• Pool or hot tub servicing
• Hauling bulk trash, furniture, or construction debris
• Garages, theaters, game rooms, or outdoor kitchens (unless explicitly added to your property checklist)
• Excessive laundry beyond 3 loads or excessive dish volume requiring multiple cycles

Every standard turnover follows our structured 5-phase workflow:

Why the sequence matters.

Phases must run in order. Skipping or reordering phases creates recontamination — for example, dusting after vacuuming means dust falls back onto clean floors. Our digital system enforces the sequence; cleaners can't mark steps complete out of order.

Standard inclusion.

Up to 3 loads of standard linens and towels generated by ordinary guest use.

Linen inventory requirements.

• Minimum: 2 complete linen sets per bed (sheets, pillowcases, duvet covers/comforters)
• Strongly recommended: 3 complete linen sets per bed
• Plus adequate towels, washcloths, bath mats, and protective covers

On-site laundry overage.

If laundry exceeds 3 loads or runs over the labor window but can be completed on-site: $50/hour beyond the initial labor window.

Off-site laundry overflow.

If laundry exceeds machine capacity or available time, we transport overflow to a partner facility:

• Let's Talk Dirty Laundry — Cocoa Beach / North routing
• Clean Laundry of Melbourne — Melbourne / Palm Bay / South routing

Charge: $20 for pickup/drop-off logistics + actual processing cost from the partner facility.

Laundry quality and loss allocation.

We handle textiles with professional care but aren't liable for ordinary wear, shrinkage, fiber breakdown, color loss, or pre-existing weakness. Damaged or unusually stained items are documented and reported. Items requiring special care should be identified on your property checklist. Replacement of worn-out or damaged items is your responsibility.

Guest-initiated laundry.

We strongly discourage requiring guests to start laundry before departure. Wet laundry left in machines can mildew or be missed entirely. If you require guests to initiate laundry, you assume all risk associated with incomplete or damaged loads.

Standard dish service.

Loading and starting 1 dishwasher cycle plus reasonable hand-washing of a limited quantity of overflow items (a few wine glasses, 1-2 large pots).

Excessive dish volume.

If the sink is overloaded, requires multiple dishwasher cycles, or extensive hand-washing: $50/hour for the additional time.

Sanitization standard.

All dishes must be removed from the sink and processed sanitarily. We don't guarantee restoration of heavily neglected kitchens within standard turnover pricing.

Supply management commitments scale with your service level. Each tier defines a specific level of support — from supply visibility (Cleaning Operations) to guest-experience inventory management (Complete Property Operations). All supplies, replacements, and consumables across all levels are billed at our actual cost. No markups, ever.

Cleaning Operations — Owner-Supplied Minimum.

Your role: Buy and maintain inventory. ACI's role: Check, report, and document.

Cleaning Operations includes supply visibility, not supply management. We report low or missing items, but you're responsible for purchasing, storing, and maintaining all guest supplies. We're not responsible for guest complaints arising from owner-supply inadequacy.

Minimum standard checked per turnover.

Bathroom (per bathroom):

• 2 rolls of toilet paper
• Full hand soap
• Full shampoo, conditioner, body wash
• Bathroom trash bag replaced

Kitchen (per property):

• 1 full paper towel roll
• 2 kitchen trash bags
• 2 dishwasher pods
• Full dish soap
• Clean usable sponge
• Kitchen hand soap if applicable

Laundry / Utility (if guest laundry is offered):

• Detergent available
• Dryer sheets available if owner provides
• Lint trap cleaned
• Laundry supplies reported if low

Linens: Cleaning Operations confirms beds are made with clean linens, towels are staged based on owner standard, and stained/missing/damaged linens are reported. We do not track linen health beyond reporting.

Property Readiness — Managed Guest Consumables.

Your role: Pay for supplies at cost. ACI's role: Manage par-level supply restocking.

Property Readiness includes par-level supply management, not just refilling. We maintain minimum stock levels onsite, restock with each turnover, and bill at our actual cost. Up to 12 SKU items tracked.

Minimum par levels maintained onsite.

Bathroom par level (per bathroom):

• Minimum 4 toilet paper rolls stocked
• 1 full hand soap + 1 backup if disposable bottles
• Full shampoo, conditioner, body wash
• 1 backup refill or replacement bottle for each shower product
• 2 extra bathroom trash bags

Kitchen par level (per property):

• 2 paper towel rolls
• 6 kitchen trash bags
• 6 dishwasher pods
• Full dish soap and full kitchen hand soap
• 1 backup sponge, dish soap, hand soap
• Coffee filters if applicable
• Standard coffee/tea, salt and pepper if owner-approved

Laundry par level (if guest laundry is offered):

• Laundry detergent stocked
• Dryer sheets stocked if provided
• Stain remover stocked if provided
• Minimum 3 laundry loads worth of detergent available

Linen par level:

• 2 sheet sets per bed minimum
• 2 bath towels per max guest count
• 1 hand towel per bathroom sink
• 1 washcloth per guest
• 2 kitchen towels
• 1 bath mat per full bathroom
• Pool/beach towels if applicable based on property standard

Guest & Asset Assurance — Property Readiness & Replacement Reserve.

Your role: Approve replacements and repairs. ACI's role: Manage consumables, flag replacements, protect property condition.

Guest & Asset Assurance includes everything in Property Readiness plus replacement tracking and safety/maintenance supplies. We monitor recurring shortages, worn items, linen health, safety items, and maintenance risks so you can approve replacements before they become guest complaints.

Replacement item tracking covers: stained towels, worn towels, missing towels, stained sheets, torn sheets, missing pillowcases, worn bath mats, damaged mattress protectors, broken hangers, dead remote batteries, burned-out light bulbs, broken toilet brushes, damaged plungers, worn sponges, chipped glasses, missing silverware, damaged cookware, broken small appliances.

Safety and maintenance supplies tracked or checked: HVAC filter status, smoke detector battery status, smart lock battery status, remote control batteries, light bulbs, first aid kit presence (if provided), fire extinguisher presence, flashlight/emergency light (if provided), basic tool/hardware tightening needs.

Recommended onsite reserve (Guest & Asset Assurance properties).

• 8+ toilet paper rolls
• 4 paper towel rolls
• 12 kitchen trash bags
• 12 dishwasher pods
• Backup hand soap, dish soap, shampoo, conditioner, body wash
• 2 backup sponges
• Light bulbs (variety)
• AA, AAA, 9V batteries (as needed for smoke detectors)
• HVAC filter replacements
• Smart lock batteries
• Extra shower curtain liner (if applicable)
• Extra mattress protector
• Extra pillow protectors

Complete Property Operations — Guest Experience Inventory.

Your role: Approve budget, brand standards, and replacement rules. ACI's role: Manage guest experience inventory.

Complete Property Operations includes everything in Guest & Asset Assurance plus guest-experience inventory. The supplies go beyond necessities into welcome items, branded amenities, and guest recovery items.

Guest experience items (depending on property type): welcome snacks, bottled water, coffee pods or ground coffee, tea, sugar, creamer, salt and pepper, cooking oil if approved, basic spices if approved, makeup wipes, extra toothbrush kits (optional), travel-size toothpaste (optional), local welcome guide, Wi-Fi card, house rules card, checkout instruction card.

Family / Beach / Vacation items (if applicable): beach towels, beach chairs, umbrella, cooler, pool towels, sunscreen station (optional), bug spray (optional), board games, children's plates/cups (if family-oriented), pack-and-play sheet (if provided).

Guest recovery items: backup batteries, backup light bulbs, backup remote, backup smart lock batteries, extra toilet paper reserve, extra trash bag reserve, extra towels, extra blankets, backup phone charger (optional).

The Supply Ladder.

Compact comparison across levels. The pricing page carries an abbreviated version; this is the full reference.

Supply Minimums & Restocking Policy.

Each property is assigned a supply standard based on its service package. Cleaning Operations properties receive supply checks and shortage reporting only. Property Readiness properties receive managed restocking of approved guest consumables. Guest & Asset Assurance properties receive proactive property-readiness tracking, including replacement recommendations for linens, batteries, light bulbs, filters, and other guest-impact items. Complete Property Operations properties receive guest-experience inventory management, including welcome items, amenity tracking, and guest recovery supplies.

All supplies, replacements, and consumables are billed to the owner at cost — no markups, ever — unless otherwise agreed in writing. If required supplies are missing, inaccessible, depleted, or not approved for purchase, ACI will document and report the issue but is not responsible for guest complaints caused by unavailable owner supplies.

Standard guest setup defaults (if no property-specific standard).

• 2 toilet paper rolls per bathroom
• 1 paper towel roll in kitchen
• 2 trash bags provided
• 2 dishwasher pods provided
• Soap dispensers refilled (shampoo, conditioner, body wash, dish soap, hand soap) if you supply dispensers and inventory

Locked supply closets.

Strongly encouraged. We're not responsible for guest theft, shrinkage, or depleted supplies if inventory is stored in open, guest-accessible areas.

You're responsible for maintaining the following at every property we service:

• Working appliances: washer, dryer, dishwasher, vacuum, HVAC
• Functional plumbing, electricity, and hot water
• Current and complete access codes, lockbox instructions, alarm details, and building entry requirements
• Parking instructions and any required passes or permits
• Minimum linen inventory per bed (2 sets minimum, 3 recommended)
• Adequate supply stock (or coverage under your tier's supply structure)
• A written or digital property setup standard and/or staging guide
• Disclosure of all in-scope rooms (garages, grills, theaters, outdoor kitchens, etc.)
• Prompt reporting of early check-ins, late check-outs, owner stays, and maintenance visits

What happens when readiness obligations aren't met.

We're not liable for service failures caused by property deficiencies including:

• Broken machines (washer, dryer, dishwasher)
• Plumbing failures
• Pest activity
• Dead smart lock batteries
• Missing supplies
• Insufficient linen inventory

Occupied unit / roll fee.

If a property is occupied or inaccessible upon arrival:

• 15-minute grace period
• After grace period: 1-hour minimum charge begins
• If our cleaner must leave and return: additional travel or roll fees may apply

We're not responsible for downstream scheduling impacts caused by inaccessible properties.

Beyond standard turnovers, we provide limited operational support services. What's bundled depends on tier; everything else is billed à la carte.

Tier inclusions.

• Cleaning Operations & Property Readiness: à la carte at $50/hour (30-minute minimum)
• Guest & Asset Assurance: Maintenance Project Management included (up to 2 incidents/mo) plus pre-check-in walkthroughs (up to 3/mo)
• Complete Property Operations: Maintenance Project Management included plus 24/7 Emergency Response coordination

Service types.

• Emergency restocking runs
• Access coordination and vendor meet-ins
• Property checks and wellness inspections
• Owner-specific errands and personal matters

À la carte pricing.

$50/hour with a 30-minute minimum for any work outside your tier's bundled allowance, unless otherwise priced in a separate written agreement. Overages above level caps (e.g., a 3rd maintenance incident at Guest & Asset Assurance) are billed at the same rate.

When deep cleaning is recommended.

• At least annually for property maintenance
• After guest stays exceeding 30 days
• When buildup exceeds standard turnover scope
• After owner occupancy or extended vacancy
• When we determine baseline condition has deteriorated beyond standard reset capability

What's included in a deep clean (beyond standard turnover).

• Interior oven and refrigerator cleaning
• Cabinet and drawer interiors
• Baseboard and trim detailing
• Grout scrubbing and soap scum removal
• Heavy degreasing of kitchen surfaces
• Mattress vacuuming
• Comprehensive restoration beyond standard turnover scope

Pricing and scheduling.

Deep cleaning is quoted and scheduled separately from standard turnovers. Standard turnover pricing does not cover deep cleaning tasks. Generally 1.5x to 2.5x the cost of a standard turnover for the same property.

Guest & Asset Assurance — Rotating Deep Clean program.

Guest & Asset Assurance includes a Rotating Deep Clean schedule: zone-based deep-clean rotations across the year so high-touch areas (kitchen, bathrooms, baseboards, appliances) are restored on a recurring cadence rather than a single annual event.

Guest & Asset Assurance — Annual Performance Reset.

Once per year, scheduled in slower season, Guest & Asset Assurance properties receive an 8-hour Annual Performance Reset: comprehensive deep clean plus mechanical checks, hardware tightening, and a full property condition report. Bundled in the tier — no separate deep-clean quote required.

Long stays need different cleaning, not the same cleaning. Extended stays — bookings longer than 14 days — require a different labor profile than a turnover. Cleaning around a guest's personal belongings takes 20–30% longer than cleaning an empty house. Our pricing reflects that reality.

Mandatory Mid-Stay Clean.

Bookings exceeding 10 nights require a mid-stay cleaning at minimum. The mid-stay clean is at guest or owner expense per the Client's booking platform configuration. ACI is not responsible for guest experience consequences when a mandatory mid-stay clean is declined.

Extended Stay pricing differentials.

• Stay-Over Clean (linen swap + surface wipe while guest is in residence): 75% of the standard turnover rate
• Full Mid-Stay Clean (full reset while guest is present): 110% of the standard turnover rate, reflecting the additional labor required to clean around guest belongings and operate within guest schedule constraints

Extended Stay Heavy Fee.

Bookings exceeding 21 days incur an additional $50 Deep Reset fee on the final turnover, applied to address the additional grime and dust accumulation that occurs when a property is not turned weekly.

Why we charge differently for extended stays.

Cleaning a vacated property is fundamentally faster than cleaning around a guest's belongings, working around their schedule, and managing their privacy. The 110% rate on full mid-stay cleans reflects actual labor cost — we'd rather price honestly than fake a discount and cut corners on the work.

Each level carries operational caps and per-property surcharges. These are the guardrails that keep flat-rate pricing sustainable. Overages are billed at our standard $50/hour rate (30-minute minimum) unless otherwise noted.

Property Readiness ($99/mo).

• Property size cap: Sized for properties up to 3BR / 2BA. 4+ bedrooms add a $25/mo Large Property Surcharge.
• Inventory management cap: Includes par-level tracking for up to 12 SKU items. Excessive inventory management is billed at $50/hour.

Guest & Asset Assurance ($250/mo).

• Property size cap: Sized for up to 3BR / 2BA. 4+ bedrooms add a $50/mo Asset Management Surcharge.
• Maintenance coordination cap: Up to 2 incidents per month. The 3rd+ triggers a $50 PM Fee + $50/hour (30-min minimum).
• Trash management cap: Up to 2 bins per service (1 trash / 1 recycle). Additional bins are $10 per visit.
• Rotating deep clean cap: Up to 30 minutes per turnover. Larger tasks scheduled separately or rolled into the next deep clean.
• Onsite readiness visit cap: Up to 4 onsite readiness visits per month. Additional visits are $20/instance.
• Pet-friendly surcharge: Pet-friendly properties add $25/mo to cover additional hair-removal labor.

Complete Property Operations ($650/mo).

• Soft revenue signal: Best fit when property grosses $4,000+/mo. No hard floor — the calculator will note if you're below the threshold.
• Guest occupancy tier: Base price covers up to 10 guest occupancy. Add $50/mo for every 2 additional guests (e.g., 12-guest = $700/mo, 14-guest = $750/mo, 16-guest = $800/mo).
• Listing platform cap: Up to 4 listing platforms managed (e.g., Airbnb, Vrbo, Direct Booking, Booking.com).
• After-hours guest support threshold: 24/7 emergency response is for physical emergencies only — leaks, lockouts, security, safety. Non-emergency questions after 9:00 PM are handled via automation.
• Pet-friendly surcharge: Pet-friendly properties add $25/mo to cover additional hair-removal labor.

Why caps exist.

Flat-rate pricing only works when each level has a predictable scope. Caps protect the economics of your tier — without them, a single high-overhead property would subsidize everyone else, and we'd have to raise prices across the board. Overages are billed transparently rather than absorbed silently.

The Triple Guarantee.

Quality assurance at GuestSet Pro rests on three commitments:

• Done Right — every clean meets the 75-Point Foundation Checklist; if it doesn't, we re-clean at no charge.
• On Time — turnovers complete before guest check-in; if a guest experience is materially impacted by our timing, we cover up to a $150 guest-experience cap.
• Fully Visible — photo verification at start and end of every clean, stored in your owner portal so you can confirm the work was done.

The 24-hour re-clean guarantee.

We offer a 100% guaranteed re-clean opportunity within 24 hours of a reported cleaning complaint. The guarantee is contingent on us being given the first opportunity to inspect and correct the issue.

Documentation requirement.

All complaints seeking a credit, refund, or formal resolution must be supported by photo documentation showing the specific condition. We don't honor arbitrary complaints, vague dissatisfaction, or undocumented claims.

First opportunity rule.

If you, a guest, or another vendor intervenes (cleans, rearranges, or corrects) before we have a reasonable opportunity to inspect or re-clean, we may deny the claim in its entirety. Give us the first opportunity to make it right.

Credits, refunds, and guest concessions.

Refunds, credits, or guest "make-goods" (meals, gifts, partial stay refunds) are granted at the discretion of GuestSet Pro leadership. Once labor is completed and documented, a refund isn't mandatory unless we determine that a material service failure occurred. Guest concessions and platform penalties remain your responsibility.

Reporting timeline.

Any claim regarding property damage allegedly caused by us must be reported within 24 hours of the service date AND before the next guest occupies the property. Cumulative claims or damage reported after subsequent guest occupancy may be denied.

Pre-existing conditions and disclosure.

You must disclose all known property defects, fragile items, and pre-existing damage before service begins (ideally during onboarding). Undisclosed conditions discovered during service are presumed not to have been caused by us.

What we're NOT liable for.

• Damage caused by guests or guest negligence
• Damage caused by other vendors, contractors, or maintenance personnel
• Damage from building systems, plumbing failures, or electrical issues
• Pre-existing wear, hidden defects, or poor installation
• Damage to unstable furniture, fragile décor, or items not disclosed as requiring special handling

Liability cap.

Our total liability for any claim is strictly limited to the amount paid for the specific service visit at issue.

Damages we don't cover.

We're not liable for consequential, incidental, special, punitive, or lost-profit damages including:

• Lost rental income
• Reputational harm
• Platform penalties or rating downgrades
• Chargebacks from guests
• Guest relocation costs

We may refuse, pause, or suspend service — and may charge a trip fee or partial labor fee — for the following conditions:

• Aggressive or unleashed animals present in the unit
• Bodily fluids, biohazards, or unsanitary conditions beyond standard cleaning scope
• Mold, heavy mildew, or environmental hazards
• Pest infestations (roaches, bed bugs, rodents)
• Exposed wiring, structural hazards, or unsafe physical conditions
• Evidence of illegal activity
• Threatening, abusive, or hostile behavior toward our staff (by owner, guest, or anyone on premises)
• Essential utilities offline (no power, no running water, no hot water)
• Property inaccessible due to lock or code failure

Why this exists.

Safety is non-negotiable. Our team deserves to work in safe, professional conditions. Any of these conditions that block safe execution result in service refusal — we'll document the condition with photos and notify you immediately.

Card-on-file requirement.

You must maintain a valid credit or debit card on file at all times.

Automatic payment authorization.

By accepting our terms, you authorize us to securely store payment information and automatically charge the card on file for all services, fees, add-ons, overages, and incidentals within 24 hours of service completion. We don't operate on Net invoice terms. No additional approval is required per visit.

Accepted payment methods.

• Credit card
• Debit card
• Cash — not accepted
• Check — not accepted

Failed payments.

$35 fee applies to any failed or declined payment. If a declined payment isn't resolved within 48 hours, services may be paused or terminated and future cleanings removed from the schedule.

Disputed charges and chargebacks.

Contact us directly before initiating any chargeback with your bank. We use photo verification, digital checklists, and cleaning reports as documentation of completed services. Filing a chargeback without first contacting us may result in immediate service termination and collection actions.

Complete fee schedule.

• Standard turnover: per approved rate schedule
• On-site laundry overage: $50/hour
• Off-site laundry overflow: $20 + actual processing cost
• Excessive dish volume: $50/hour
• Owner requests / errands / co-host tasks: $50/hour (30-minute minimum)
• Occupied unit / roll fee: 1-hour minimum after 15-minute grace period
• Failed payment fee: $35
• Supply management: bundled in tier; consumables billed at actual cost (no markup)
• Deep cleaning: per separate quote (bundled at Guest & Asset Assurance via Rotating Deep Clean and Annual Performance Reset)

Rate changes.

We may update pricing with written notice. Continued use of services after notice constitutes acceptance.

At-will service relationship.

This is an at-will service relationship. Either party may end services at any time, for any reason, without required notice. No 30-day termination notice is required.

We believe in earning your business through consistent quality, not contractual obligations.

Our immediate suspension rights.

We reserve the right to suspend or terminate service immediately for:

• Nonpayment of fees
• Unsafe conditions at the property
• Abuse of or threatening behavior toward our staff
• Repeated schedule disruptions or repeated access failures
• Operational conditions that render the account unprofitable or unmanageable

During wind-down.

We reserve the right to decline future bookings if staffing, property access, or property conditions are unstable.

Post-termination obligations.

Termination doesn't waive any unpaid balances, accrued fees, or reimbursement obligations.