Operational add-ons
Cleaning is the foundation. Add operational support as you grow.
Four levels of optional operational support that layer on top of cleaning. Pick the level that matches what you actually need — and stay there until you're ready to scale up.
Looking for per-turnover cleaning fees instead? View Cleaning Pricing.
The logic of operational add-ons
Why operational add-ons exist.
Some owners need a clean and nothing else. They run their own operation, manage their own supplies, communicate with their own guests, and handle maintenance themselves. For them, our cleaning service is sufficient — and that's why our entry level (Cleaning Operations) is $0/mo plus the cleaning fee.
Other owners need more. They're remote, scaling, juggling multiple properties, or simply tired of running supply errands at 7am on Saturdays. For them, operational support layered on top of cleaning lets them focus on the parts of vacation rental ownership they actually want to do.
Our four operational levels exist because owners' needs differ. Pick the level that matches what you actually need — not the level you think sounds most premium.
Important: every operational level requires our cleaning service. Operations layer on top of cleaning, not separately. See Cleaning Pricing for per-turnover fees by property size.
The Foundation
Every level starts here.
Included with every cleaning service at every level.
75-Point Foundation Checklist
No corner is left untouched. Every clean follows our documented 75-point checklist plus your property-specific items.
5-Phase Cleaning Methodology
Clinical reset flow — Launch → Dry Removal → Wet Sanitation → Floors → Reset. The sequence prevents recontamination.
Custom Property Protocols
A bespoke checklist tailored to your home's specific finishes and standards.
Photo Documentation
High-resolution proof of every clean, every time — documented in your owner portal.
The four levels
Choose your level of operational support.
Cleaning quality is the same at every level. Higher levels add operational depth.
Level 1
Cleaning Operations
Cleaned, documented, and guest-ready.
What the owner gets: A professionally cleaned property with proof of completion and visibility into every turnover.
Most independent cleaners work from memory. Cleaning Operations delivers structured 75-point checklists, photo verification, GPS-verified job starts, automated booking ingestion, backup team coverage, and the full Triple Guarantee — at no operational fee.
What's included:
- 75-Point Foundation Checklist on every clean
- 5-Phase Cleaning Methodology
- Custom property protocol tailored to your home
- Photo documentation
- The Triple Guarantee — Done Right, On Time, Fully Visible
- Supply visibility — we check, report, and document low or missing supplies (you supply them)
- On-site laundry handling and off-site drop-off coordination
- Linen reporting and basic rotation tracking
- Damage and issue reporting with immediate photo alerts
- Automated booking ingestion synced to your calendar
- GPS-verified job starts and automated scheduling
- Same-Day Turnover Guarantee and Guest-Ready Certification
Not included at this level:
- • Supply purchasing or par-level management — visibility only; you purchase and stock
- • Pre-arrival walkthroughs or post-clean inspections beyond standard photo verification
- • Maintenance coordination beyond reporting
- • Trash valet, safety checks, or replacement tracking
- • PMS administration, guest messaging, or channel coordination
Best for: Local or hands-on owners who manage their own supplies, maintenance, guest communication, and property operations.
Get Started with Cleaning OperationsLevel 2
Property Readiness
Stocked, checked, and arrival-ready.
What the owner gets: A property that is not only cleaned, but also stocked, reviewed, and prepared for the next guest.
Cleaned is the baseline. Ready is the upgrade. The first major upgrade because you're no longer just buying cleaning — you're buying readiness.
Everything in Cleaning Operations, plus:
- Cleaner notes maintained per property for consistency
- Enhanced photo documentation
- Improved owner reporting with monthly summaries
- Linen condition reporting with stained/damaged/missing alerts
- Supply par-level setup and tracking (up to 12 SKUs)
- Restocking of approved guest consumables — billed at our actual cost (no markup)
- Dedicated primary and secondary cleaner structure for relationship continuity
- 50-Point Quality Shield Photo Inspectio
- Post-clean basic checks before the property is marked guest-ready
Caps & surcharges apply.
Each level carries operational caps and per-property surcharges (property size, inventory, maintenance incidents, pet-friendly, etc.). See full Caps & Surcharges on Service Details.
Best for: Remote owners who still manage guests themselves but do not want to keep running supplies, checking linens, or wondering what is missing.
Get Started with Property ReadinessLevel 3
Guest & Asset Assurance
Protected guest experience. Protected property value.
What the owner gets: A trained onsite layer that helps catch issues before guests do and prevents the property from slowly deteriorating.
We catch the issues before your guests do.
Everything in Property Readiness, plus:
- 50% off all scheduled Deep Cleaning services
- Trash Valet Service — bins to the curb and back
- Up to 4 onsite readiness visits per month — pre-arrival walkthroughs, staging checks, supply refill verification, access/lock check, thermostat/lights/blinds check, welcome item placement
- Final guest-ready photo set delivered to your portal
- Quarterly Safety & Compliance Suite — annual license renewal + quarterly safety checks (smoke detectors, HVAC filters, smart-lock batteries)
- Replacement recommendations — linens, batteries, light bulbs, filters tracked for your approval
- Recurring issue tracking — patterns identified, not just incidents
- Rotating Deep Clean Additions — one small "deep task" added to each clean
- Monthly owner action list summarizing decisions you need to make
- Maintenance flagging with photo documentation and severity ranking
- Maintenance Management — vendor coordination of approved repairs (up to 2 incidents/mo)
- The Annual Performance Reset (Sept/Oct) — 8-hour Full-Day Property Restoration
Caps & surcharges apply.
Each level carries operational caps and per-property surcharges (property size, inventory, maintenance incidents, pet-friendly, etc.). See full Caps & Surcharges on Service Details.
Best for: Non-local owners, premium listings, and investors who want someone physically checking the home before guest arrival and protecting the asset year-round.
Get Started with Guest & Asset AssuranceLevel 4
Complete Property Operations
Onsite execution plus guest operations support.
What the owner gets: Support across the physical property and the digital guest journey while the owner remains in control of the rental business.
The human operations layer behind your vacation rental.
Everything in Guest & Asset Assurance, plus:
- Dedicated Operations Lead — a single named point of contact who knows your property, your standards, and your guests
- Owner dashboard with enhanced reporting
- Listing optimization recommendations
- Pricing recommendations — you make the final decisions
- Review request flows and review response drafting for your approval
- Monthly performance reporting
- Channel coordination across Airbnb, Vrbo, Booking.com, direct booking
- PMS administration support (Guesty, Lodgify, Hostaway)
- Smart lock and access support
- Guest issue triage and resolution coordination
- Direct guest support phone number
- Automated check-in and check-out flows
- Operational guest messaging support — in your voice, within authorization limits you set
Caps & surcharges apply.
Each level carries operational caps and per-property surcharges (property size, inventory, maintenance incidents, pet-friendly, etc.). See full Caps & Surcharges on Service Details.
Best for: Passive owners, high-revenue properties, multi-property owners, and remote investors who want an operational partner without handing everything to a traditional property manager. Most appropriate for active vacation rentals where the operational support pays for itself — typically properties grossing $4,000+ per month.
Get Started with Complete Property OperationsGuest & Asset Assurance — Why the Annual Reset Matters
Why Guest & Asset Assurance is structured as a year-round subscription.
Florida vacation rental occupancy drops sharply in September and October. For most properties this means turnover volume falls off the calendar — and most cleaners disappear during these months along with the work.
Guest & Asset Assurance is structured differently. The continuous monthly fee through Sept/Oct is what funds your Annual Performance Reset — an 8-hour full-day restoration we perform during the slower season when our team has capacity that wouldn't otherwise be deployed at your property. Mechanical health check, hardware tightening, comprehensive inventory audit, restoration to "Day 1" condition.
In other words: your year-round subscription doesn't pause when occupancy does. The labor we'd be deploying during high-occupancy months gets reallocated to deep restoration work during low-occupancy months. Same monthly cost; different work mix; significantly more value than a per-clean cleaner could ever deliver.
This is why Guest & Asset Assurance makes economic sense as a subscription rather than à la carte services. The Annual Reset alone would cost $400+ priced as a standalone — uneconomic on a per-event basis but genuinely free as part of continuous service.
What the owner keeps control of
Even at Complete Property Operations, you remain in control.
This is essential to how we operate — and to how we stay clearly outside Florida property management regulation. At every level, including Complete Property Operations:
- You remain the host of record on your listing platforms
- You remain the merchant of record — guest payments flow to your accounts
- You keep your bank account, listing ownership, and platform relationships
- You approve pricing rules — we recommend, you decide
- You approve refunds and booking policies
- You remain responsible for taxes, licenses, and legal compliance
We provide the operational layer. You remain the rental business. This boundary is what keeps us as a hospitality services vendor rather than a property management company.
Extended Stay & Mid-Stay Cleaning
Long stays need different cleaning, not the same cleaning.
Bookings longer than 14 days require a different labor profile than a turnover, and bookings longer than 10 nights require a mandatory Mid-Stay Clean. Full operational rules, pricing differentials, and the Extended Stay Heavy Fee live on the Service Details page.
Read Extended Stay & Mid-Stay rulesSupply Management by Level
Different levels, different supply commitments.
Supply management is one of the clearest ways to see how the levels differ. Cleaning Operations includes supply visibility — we check, report, document. Property Readiness adds managed restocking with par levels. Guest & Asset Assurance adds replacement tracking and safety items. Complete Property Operations adds guest-experience inventory.
← Swipe to compare all levels →
| Category | Cleaning Ops | Property Readiness | Guest & Asset Assurance | Complete STR Ops |
|---|---|---|---|---|
| Toilet paper | 2 rolls/bath checked | 4 rolls/bath maintained | 8+ reserve onsite | Guest-count adjusted |
| Paper towels | 1 roll checked | 2 rolls maintained | 4 reserve onsite | Guest-count adjusted |
| Trash bags | 2 checked | 6 maintained | 12 reserve onsite | Larger reserve |
| Dishwasher pods | 2 checked | 6 maintained | 12 reserve onsite | Guest-count adjusted |
| Hand soap | Refill/check | Maintain + backup | Maintain + reserve | Branded/guest-standard |
| Shampoo/body wash | Refill/check | Maintain + backup | Maintain + reserve | Branded/guest-standard |
| Laundry supplies | Check/report | Maintain minimum | Maintain reserve | Guest-use managed |
| Linens | Report issues | Track condition | Manage linen health | Guest-experience standard |
| Batteries / light bulbs | Not included | Report only | Track/replace with approval | Managed reserve |
| HVAC / safety items | Not included | Report only | Check/track | Managed with schedule |
| Welcome items | Not included | Not included | Optional | Included if approved |
| Guest recovery items | Not included | Not included | Limited | Included |
Full supply standards including par levels, replacement tracking, and guest-experience inventory are available on the Service Details page.
Cost Calculator
Build your monthly investment.
Combine your estimated cleaning costs (per turnover, based on property size) with your selected operational level fee for a transparent monthly total.
- Per-turnover cleaning fee (range)
- Estimated monthly cleaning total
- Selected level monthly fee
- Applicable surcharges itemized
- Total estimated monthly investment
- Comparison to a 20% property manager
Why we don't take a percentage
Flat-rate by design — your upside stays yours.
Traditional property managers take 15–25% of your booking revenue. That structure gets expensive fast as your property grows. With us, if your property doubles its bookings next year, your management fee stays the same. You keep all the upside.
Important distinction: we're a hospitality services vendor, not a property management company. Your bookings stay between you and your platform. Your money stays yours. We don't list properties, hold guest payments, or act as your real estate agent.
Ready to get started?